Terms of service

Below you will find the current terms for shopping at www.annesax.dk. All our trading terms naturally comply with Danish legislation regarding online commerce.

Note: There may be differences in the terms when purchasing at www.annesax.dk compared to purchasing in the physical store, where rules for normal retail trade apply.

Prices

All prices at www.annesax.dk are stated in Danish Kroner (DKK) and include 25% VAT.

Conclusion of Agreement When shopping at www.annesax.dk, you enter into an agreement with ANNE SAX. You must accept the terms and conditions with each purchase. You are encouraged to carefully read through the terms and familiarize yourself with the obligations and rights that the terms provide. At the bottom of your order confirmation, you can also find a link to the terms and conditions.

At www.annesax.dk, purchase agreements with children and young people under the age of 18 can only be made by parents or others who are legally entitled to act on behalf of the child or young person.

All contracts are entered into in Danish.

Delivery

All orders over DKK 500 are shipped free of charge. Orders under DKK 500 are subject to a shipping fee of DKK 30.

All items ordered on weekdays before 14:00 and in stock, we do our utmost to ship the same day. In busy periods, there may be an extra day. You will receive an email with a tracking number so you can track the package as soon as we have handed it over for shipment.

We deliver worldwide. If your country is not on the list, please feel free to send us an email.

Disclaimer

We reserve the right for pricing errors, discontinued or sold-out items, as well as items on backorder or delayed by the supplier. ANNE SAX cannot be held liable for delays and/or any associated costs due to delays.

We aim to display accurate images, descriptions, and prices on the website, but we reserve the right for inaccuracies or typographical errors.

The expected delivery time is visible for all products on the website. While we strive for accuracy in this information, it does not constitute a guarantee. In case of deviations, we will promptly contact you via email.

Returns

As a private customer, you have a 14-day right of withdrawal when shopping at www.annesax.dk. This also applies to discounted items.

The item must be returned in the same unused condition with all original tags as received. The original packaging of stockings must not be opened; otherwise, the right of return and exchange will lapse.

In all our shipments to Denmark, we include a ready-to-use return label. If you wish to exchange an item, you can use the enclosed return label free of charge.

If you wish to return the item and get a refund, you are also welcome to use our return label. In this case, a fee of 50 DKK will be deducted from the amount to be refunded.

Items or packages lost during the return shipment will not be refunded. Therefore, we strongly recommend using a secure shipping method, such as PostNord's parcel service, and always obtaining a receipt upon delivery.

The package should be sent to ANNE SAX, Grønnegade 30, 1107 Copenhagen K.

The return policy can also be exercised by delivering the item to our physical store at Grønnegade 30, 1107 Copenhagen K. In this case, the item must be in sealed packaging and include a copy of the original invoice. Our store staff will issue a receipt solely for the receipt of the package, and the return process will not be handled on-site. Therefore, refunds cannot be processed in the store.

Once we have received the item and verified that it meets the conditions for exercising the right of withdrawal, the purchase amount will be refunded to you via the same payment method used for the purchase. For bank transfers, it is therefore important that we receive your account number and sort code. We strive to refund the amount on the same day or the day after receiving the item, but it may take up to 7 days.

If we believe that the conditions for exercising the right of withdrawal have not been met, we will contact you by email with an explanation. Return shipping costs are paid by the customer.

If a package is not collected at the chosen post office or delivery point, the package will automatically be returned to ANNE SAX. We deduct 50 DKK in shipping costs before the amount is refunded

Exchanges

In all our shipments to Denmark, we include a ready-to-use return label. If you wish to exchange an item, you can use the enclosed return label free of charge.

You can either send us an email or include a note in the package specifying what you want to exchange for. If you need it quickly, the fastest way is to place a new order immediately and then receive a refund for the old one.

If you want to return the item and get a refund, you are also welcome to use our return label. In this case, a fee of 50 DKK will be deducted from the amount to be refunded.

The item can also be exchanged for another item in our physical store by bringing a copy of the invoice.

In case of complaint or incorrect delivery If the item has been damaged during transport and this is visible on the package, you must notify PostNord upon receipt of the package.

If you have received a defective or incorrect item, please contact us as soon as possible with details of the issue. If you wish to complain about an item, please send us an email with details of the problem and a copy of the invoice or provide the invoice number for faster processing.

We strongly recommend that you do not use an item before any complaint or complaint has been processed.

Regarding Complaints or Incorrect Deliveries

If the item has been damaged during transport and this is visible on the package, please notify PostNord upon receiving the package.

If you have received a defective or incorrect item, please contact us as soon as possible with details of the issue. If you wish to file a complaint regarding an item, please send us an email detailing the problem along with a copy of the invoice or provide the invoice number for expedited processing.

We strongly advise against using the item until any complaint or issue has been fully resolved.

Handling of Personal Information

To enter into an agreement with ANNE SAX via the website www.annesax.dk, you must provide at least your name, address, and email address.

We register your personal information for the purpose of delivering the goods to you. The personal data is registered with www.annesax.dk and stored for 5 years, after which the information is deleted. If you create an account with us, we also register your previous purchases so that this information can be helpful for your next purchase. We may also use your information about previous purchases to assist your loved ones in finding the perfect gift for you.

We do not store or transmit customer information encrypted. The information provided to www.annesax.dk is not disclosed or sold to any third party, and we do not register any sensitive personal information.

When collecting personal information via our website, we ensure that this always occurs with your explicit consent, by approving these terms and conditions. Owner Anne Sax, as well as employees handling your orders, have access to the information registered about you. The data controller is the company ANNE SAX.

You always have the right to object to the registration. You also have the right to access which information is registered about you. If you wish, you can receive a copy of this information. These rights are granted to you under the Personal Data Act, and you can inquire about them by contacting annesax@annesax.dk.

Use of Web Analytics

On www.annesax.dk, we use the web analytics program Google Analytics. This is a system that collects information such as the number of visitors, their origins, etc. The purpose of this log statistics is to optimize the functionality of the website for the benefit of our customers. Google Analytics uses cookies, among other methods, to collect data for analysis.